Customer Service Center: three ways to enhance it
Utility customers are constantly increasing their expectations as other industries set the bar for customer service by steaming ahead in this key area
technical articles
California’s Interconnection Rule 21: Where to next?
Interconnection Rule 21 it’s running in California, and the SWIG has already publicly released recommendations for the next two phases.
Smart Water: Getting your customers engaged in water conservation
Utilities must leverage customer relationships and the latest technology to encourage water conservation on their networks.
6 ways to keep water use down this summer
Water utilities are starting to discover the value that the community can provide to help combat the problems of limited water supplies, tight budgets, and wastewater blockages.
California’s Interconnection Rule 21: What it means for utilities and customers across the US
California´s new interconnection rule 21 is redefining the role of distributed energy resources (DERs) in the modern electricity network.
Utility Companies and the Future of Customer Service
The modern customer service expects to be put first and provided with user-friendly digital experiences across a range of platforms.
