Self-Service: the cornerstone of a successful customer experience
Without a doubt, self-service is not a passing trend, it is a reality that many customers have already embraced in their daily lives.
industry articles
3 challenges service providers have to deal with when it comes to customer experience
One of the essential components of customer experience is self-service, which is quickly becoming a “must-have” feature for service providers.
Understanding the Customer Journey is the most important part of the CX strategy
The customer journey is defined as a series of interactions between a customer and a company that occur as the customer pursues a specific goal.
Busting myths: 3 truths about the Customer Journey for Utilities
Companies across the board are increasingly looking to improve Customer Experience (CX), given its effect on key indicators.
5 tips on how to choose the right CIS to enable smart metering
1. Look for a CIS solution that includes an AMI Gateway and make sure that it is technology-agnostic as not to limit the range of vendors you can work with for the deployment.
11 reasons why Smartflex is the best option to streamline your billing processes
Know the reasons why Smartflex is the best option to streamline your billing processes
Operate efficiently and enhance your business capabilities with Open’s cloud offering
Companies have already demonstrated the business case for cloud solutions and are now enjoying reduced costs and an enhanced ability to scale-up their operations.
What to do when billing issues occur
Utilities need to reduce billing errors in order to avoid reprocessing invoices and compromising customer service.
The key drivers for technology modernization in service providers
Service providers must identify the aspects and activities that drive the fulfillment of business goals when looking to modernize technology solutions.
The five biggest consequences of system downtime for service providers
Find out just how much system performance is affecting your customers, your users, and your company.
