Top Six Utility Special Programs
Utilities can use special programs to provide better services to their customers and reduce operational costs, all while adjusting to the new era of environmental awareness.
industry articles
Digital dragons: are you ready to feed them?
Digital companies, also known as dragons, are beginning to enter the utility industry and are posing as strong market competitors.
How to deal with digital dragons using Smartflex
Discover the powerful capabilities that Smartflex delivers to utilities to help them build new revenue streams in record time.
Smartflex, the go-to solution to implement special programs
Smartflex provides utility customers every tool necessary to enroll in special programs through their preferred contact channels.
Empower your customers with Smartflex
Portals focus on empowering customers so they can manage their services on their own, and as a result, improve their relationship with their provider.
Facing the challenges of COVID-19 with Smartflex
During these difficult times caused by the widespread outbreak of COVID-19, utilities are stepping up their role to help society maintain its modern living standards.
The role of utilities during the COVID-19 pandemic
Service providers are crucial during these difficult times as these organizations are the backbone of our modern lifestyle.
How disruptive events affect utilities’ operations?
When highly disruptive events happen on a global scale, they can have a significant effect on people’s routines and companies’ operations.
Enhance customer satisfaction by empowering service representatives
Utilities must empower their CSR technology and decision-making autonomy, to improve the customer journey.
Are the CIS and the CRM a strategic business pairing?
Utilities are looking for a CRM system as the base of their CX strategy, and a CIS system that enables a customer experience platform.
