Improving Customer Service with Intelligent Routing
Service Requests – Self-service and Digital Channels – Scheduling – Resource Planning – Uberization – Service Granted – Magnificent Service
industry articles
Strengthening your utility’s CX with AI
With Artificial Intelligence (AI) in their toolbox, utilities can enhance Customer Experience (CX) with the use of modernization and digitalization.
How AI Impacts Utility Companies
Understanding the difference between the technologies that are part of the Artificial Intelligence (AI) umbrella concept is quite demanding
Bimodal: two work styles and one business success strategy
Market requirements and the accelerated pace of technological advancements have led organizations to incorporate bimodal practices into their processes.
Better together: a seamless combination of CSS and CIS to empower utility customers
Customer Self-Service (CSS) portals have become critical for utilities’ efforts to deliver an outstanding Customer Experience (CX).
Taking customer experience to the next level with Smartflex’s self-service portal
Smartflex’s self-service portal gives utility customers total control of their relationship and improving their overall experience with the company.
A Utility of the future needs a CIS of the future
The industry is clearly banking on two main trends, expanding their CIS rather than integrating, and implementing a cloud-based solution, not an on-premise solution hosted on the cloud.
Out of sight, always in mind: Smartflex’s reliable and efficient remote implementation
With Open’s remote implementation capabilities, service providers can carry out their technology modernization projects at ease without limitations.
The What, Why & How of Special Programs
Special programs have become increasingly relevant when it comes to lending a hand to customers and to the environment.
