cx
Smartflex’s CIS + Mobile Workforce Management: A Game-Changer for Utilities
Smartflex’s MWM layer empowers utilities with a comprehensive toolkit, optimizing communication, operations, and customer service. Our tailored solution integrates intelligent features that enhances operational processes, giving service providers control over field operations for an elevated customer experience and improved efficiency on the field.
2023 Open Intelligence Highlights
These are the result of our commitment to providing superior service to our clients and supporting them in their technological evolution.
Serve your community better with cutting-edge technology
Public energy utilities have established vital objectives crucial for the well-being of the communities they serve. However, achieving these goals requires companies to depend on a system equipped with the essential capabilities to address every requirement. Let’s explore how Smartflex, with its innovative tools, can enable your business to accomplish these objectives.
Breaking boundaries: A Single Approach to Customer and Employee Experience with Smartflex
Nowadays, utilities need to think of new and efficient ways to improve their customer satisfaction. One way to do so is by improving both customer and employee experience.; this blend is known as “Total Experience”. Smartflex, Open’s next-generation CIS solution, is loaded with game-changing innovations aimed at providing utilities with technological tools that enable them to embrace a Total Experience approach.
Transforming Utilities’ Customer Service: The Power of Integrating Smartflex with ChatGPT
The utility industry is witnessing a transformative revolution as advanced technologies continue to reshape its landscape. One such groundbreaking integration is the fusion of utility software’s with Artificial Intelligence (AI). By harnessing the power of AI, utility companies can unlock unprecedented opportunities to optimize operations and enhance customer experiences.
Empower your CX & EX strategies with Smartflex’s DCX Platform
Customers and employees expect more from their service providers and employers. From a customer’s perspective, they want a trusted ally that guides them to improve their usage behavior, offers updated information and tips, understands their specific demands, and provides proactive help.
Open Intelligence and Cityworks come together to transform utilities’ customer experience
Open Intelligence is excited to share that they are collaborating with CityWorks in their project with Tualatin Valley Water District (TVWD) and Clean Water Services (CWS).
Empower your business to better serve your community with Smartflex
As the world changes, costumers, governments, and stakeholders require more from their service providers. They are looking for innovation, sustainability, and affordability.
