News

Open Intelligence and Cityworks come together to transform utilities’ customer experience

Open Intelligence is excited to share that they are collaborating with Cityworks in their project with Tualatin Valley Water District (TVWD). Earlier this year, Oregon’s second-largest water utility began operations with its new cloud-based solution, Smartflex. This state-of-the-art software was implemented to improve billing processes and support a digital, multi-channel customer experience. As part of this transformation process, Smartflex has integrated with Cityworks to deliver a world-class experience to the community.

CityWorks, a Trimble Company, is a GIS-centric solution focused on providing technology that helps organizations maintain smart, safe, and resilient communities. With an array of solutions, Cityworks’ focus is to help organizations streamline their public asset management and community development workflows. At TVWD, they were able to do just that. Cityworks provided the necessary innovative dashboards, work orders, mobile applications, and more, to improve their operations.

Open Intelligence is a leading technology provider that focuses on helping telecommunication and utility companies meet their business goals and implement innovative business strategies. Through their collaboration with Cityworks, they are providing utilities with innovative and cutting-edge solutions to improve their CIS and workforce management capabilities. We hope to continue working with Cityworks in future projects to successfully transform business processes.

Empowering your business to better serve your community

Smartflex is a modern cloud CIS solution with a flexible and holistic approach.

Share
  • Recent Posts

    • News

    Open International rebrands as Open Intelligence, pioneering a new era of technological innovation

    Open Intelligence, renowned for its technological and software solutions in the utility industry, is pleased…

    September 2024
    • Industry articles

    Breaking free from rebranded robust but rigid systems: Choose a Modern and Complete CIS to grow with

    Utilities are at a technological crossroads, often burdened by outdated systems and technologies that restrain…

    August 2024
    • News

    Open Intelligence recognized as a Representative Vendor in the 2024 Gartner® Market Guide for Utility Customer Information Systems report

    Gartner, a leader in IT research and consulting, annually provides a comprehensive analysis of technology…

    August 2024
    • News

    Open Intelligence Strengthens its Continuous Update Strategy with Release 49 of Smartflex Version 8

    Open Intelligence's continuous update strategy offers its clients an estimated 75% savings in investment over…

    August 2024
    • News

    Open Intelligence Expands into European Market with New Operations in Spain

    Open Intelligence (Open), a leading software provider with over 35 years of experience, is proud…

    July 2024
    • Industry articles

    Transforming the Utility Environment with AI

    Utilities are exploring how AI can revolutionize various processes in their operations, from infrastructure inspection…

    June 2024

    This website uses cookies.