INSIGHTS
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How AI Impacts Utility Companies
Understanding the difference between the technologies that are part of the Artificial Intelligence (AI) umbrella concept is quite demanding
Bimodal: two work styles and one business success strategy
Market requirements and the accelerated pace of technological advancements have led organizations to incorporate bimodal practices into their processes.
Better together: a seamless combination of CSS and CIS to empower utility customers
Customer Self-Service (CSS) portals have become critical for utilities’ efforts to deliver an outstanding Customer Experience (CX).
Taking customer experience to the next level with Smartflex’s self-service portal
Smartflex’s self-service portal gives utility customers total control of their relationship and improving their overall experience with the company.
A Utility of the future needs a CIS of the future
The industry is clearly banking on two main trends, expanding their CIS rather than integrating, and implementing a cloud-based solution,
Out of sight, always in mind: Smartflex’s reliable and efficient remote implementation
With Open’s remote implementation capabilities, service providers can carry out their technology modernization projects at ease without limitations.
