INSIGHTS
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Improving Customer Service with Intelligent Routing
Service Requests – Self-service and Digital Channels – Scheduling – Resource Planning – Uberization – Service Granted – Magnificent Service
Strengthening your utility’s CX with AI
With Artificial Intelligence (AI) in their toolbox, utilities can enhance Customer Experience (CX) with the use of modernization and digitalization.
How AI Impacts Utility Companies
Understanding the difference between the technologies that are part of the Artificial Intelligence (AI) umbrella concept is quite demanding
Bimodal: two work styles and one business success strategy
Market requirements and the accelerated pace of technological advancements have led organizations to incorporate bimodal practices into their processes.
Better together: a seamless combination of CSS and CIS to empower utility customers
Customer Self-Service (CSS) portals have become critical for utilities’ efforts to deliver an outstanding Customer Experience (CX).
Taking customer experience to the next level with Smartflex’s self-service portal
Smartflex’s self-service portal gives utility customers total control of their relationship and improving their overall experience with the company.
