INSIGHTS
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Covid-19
How disruptive events affect utilities’ operations?
When highly disruptive events happen on a global scale, they can have a significant effect on people’s routines and companies’
April 2020
Industry articles
Enhance customer satisfaction by empowering service representatives
Utilities must empower their CSR technology and decision-making autonomy, to improve the customer journey.
April 2020
Videos
Omnichannel Customer Journey
Utilities and telecommunication companies, key players to keep the world running during the COVID-19 era
April 2020
Industry articles
Are the CIS and the CRM a strategic business pairing?
Utilities are looking for a CRM system as the base of their CX strategy, and a CIS system that enables
April 2020
Industry articles
3 initiatives to boost energy efficiency in the customer era
Utility companies should evolve their business models and take the proper initiatives to achieve energy efficiency.
April 2020
Industry articles
How effective communication with customers can save energy and money
Utilities also can pleasantly surprise their users by presenting them with unexpected but valuable information.
April 2020
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