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Industry articles
AI-driven Customer Interactions
AI-driven customer interactions, provide service representatives with a personalized course of action beautifully wrapped to be delivered following an omnichannel
July 2021
News
PetroperĂș will implement Smartflex on the cloud
The state-owned company will manage its business processes under the cloud operation model of Smartflex, Open Intelligence’s software solution.
July 2021
News
Open Intelligence joins the Florida Municipal Electric Association in supporting the Florida public power community
Open Intelligence will be participating in the FMEA to share its experience supporting the customer service and billing processes of
July 2021
Industry articles
One step ahead to prevent customersâ payment risk
Utilities can deliver a superior omnichannel Customer Experience (CX) by offering customers personalized payment relief plans.
June 2021
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