Traditional CIS systems often fall behind in today’s fast-moving utility environment. They struggle to support flexible rates and meet rising customer expectations. That’s why forward-thinking utilities are turning to modern solutions.
Open Intelligence, a leading provider of software solutions dedicated to the utility sector has developed Smartflex, an event-based CIS built to simplify customer service, billing, metering, and fieldwork. The following are some of the distinguishing features and capabilities of the solution:
Cloud-based solution: Smartflex is built on a modular, multi-service platform that supports on-premise, hybrid, or full SaaS deployment. This gives utilities the flexibility to adapt quickly and operate confidently in a changing market.
Advanced billing functionality: Smartflex makes complex billing simple. It supports differential pricing, discounts, and dynamic rate strategies with no core code changes required. With built-in low-code tools, utilities can respond to market shifts or customer needs without delays or added development costs.
Seamless data-exchange: Unlike legacy batch processing systems, Smartflex operates in real time, enabling smooth data-exchange across multiple systems. Utilities get dynamic dashboards and a full 360° view of each customer, helping teams personalize support, monitor engagement, and find new ways to boost satisfaction and loyalty.
Embedded AI tools: Smartflex uses built-in AI to improve both customer and employee experiences. Digital chatbots and proactive alerts help utilities engage customers in real time anticipating their needs through AI and data analytics. This means issues can be addressed before customers even call in. Smartflex also includes Polaris, a digital adoption tool that guides employees through the platform step by step. It simplifies training, improves day-to-day usability, and boosts team confidence and performance.
Smartflex includes a built-in notification engine that tracks key system events and sends automatic alerts. It’s easy to configure and ensures the right people get timely updates, follow-ups, and keeping teams informed and operations running smoothly.
With its powerful features, Smartflex is more than a CIS, it’s a launchpad for innovation.
Designed for the evolving utility landscape, it helps you adapt faster, deliver better service, and unlock new business models.