Build a customer-centric, efficient, and sustainable water future
Unlock the power of digitalization, event-driven workflows, and centralized customer data to provide essential water services
Succeed in an ever-changing regulatory, ecological, operational, and technological environment. Deliver meaningful customer and employee experiences, reduce billing complexity, improve operational efficiency, and decrease system architectural intricacy, so you can focus on providing high-quality water services to your communities.
Our water industry insights at a glance
reduction in billing processing times
reduction in monthly billing claims
improvement in field work management
increase of digital self-service adoption
reduction in calls
Transforming water utilities
Provide outstanding customer experiences and build employee satisfaction
Empower your customers with intuitive self-service options allowing them to access multilanguage data and chatbots, track their usage, pay bills, enroll in new programs, and manage preferences right at their fingertips. At the same, equip your customer service teams with a 360 view of information and tools they need to effectively forge deeper connections, solve requests and build loyalty.
Our customer and employee-focused solution, you can deliver connected and meaningful experiences while supporting employee proficiency by delivering a digital adoption tool, mobile capabilities and AI-based recommendations to guide everyday tasks step-by-step, reducing the stress of learning a new system, improving user experience, and productivity.
Tackle billing complexity while improving financial operations
Address unique water billing needs through a robust and flexible business rules engine that delivers adaptable usage, rate calculation and out-of-box residential and commercial configurations. Additionally, deploy, test and roll out rate models to effectively respond to market and customer requirements.
With our solution, you can comply with regulatory environments worldwide, reduce billing complexity, run efficient batch billing processes, and more. At the same time, you can enhance billing and financial quality with proven, automated, and scalable processes that monitor, and report accounting movements related to commercial and operational activities, as well as business performance, in real-time.
Run efficient operations
Enable current and future efficient business management by automating time-consuming manual processes and eliminating redundancies to deliver better services. Deploy industry-specific activities, data-driven insights and intelligent business workflows to rapidly adapt to new regulatory changes, technological innovations, and emerging customer needs, reducing time-to-market of opportunities.
With our solution you can manage all your customer operations in one place, from traditional meter-to-cash processes to advanced service-to-cash capabilities, using a single data model that shares information in real-time between functional domains. Therefore, you obtain a complete view and a single source of truth of your operations.
Transform and optimize your IT ecosystem
Consolidate your technology with a complete and modern platform with four built-in applications: a customer information system, customer self-service portal, meter data management, and mobile workforce management that evolve synchronously.
Our solution can benefit you with high levels of scalability, reliability, cyber security, and compliance with complex regulations, customer needs, and market requirements. At the same time, you obtain flexible and future-proof functionalities, like AI tools, dynamic workflow modeler, and powerful reports and dashboards to efficiently ride the wave of the industry’s digital transformation while focusing on your communities.
Maintain a cost-effective environment
Stay cost-efficient by obtaining a multilayered structure that integrates seamlessly with emerging technologies. Thanks to this approach, you can enlarge the scope and implement new functionalities at your own pace, avoiding additional development costs.
With our solution, you can benefit from a continuous update strategy that delivers robust, frequent, and cutting-edge functionalities at market speed and customer demands. You can experience saving up to 70% of the investment typically required for updates over a 10-year period, compared to the disruptive technological upgrade processes common in the market.
The All-in-one Utility CX & Billing Solution
Smartflex is a comprehensive platform for water, energy, gas, and non-traditional utilities, providing integrated solutions for customer information (CIS), self-service (CSS), meter data (MDM), and mobile workforce management (MWM). With native integration and embedded AI, it reduces costs, streamlines operations, and minimizes upgrade efforts. Smartflex accelerates digital transformation, fosters new business models, and enhances customer experience through its rule-based design and predefined workflows.
