Tualatin Valley Water District (TVWD) and Clean Water Services (CWS), two of the largest water utilities in Oregon, completed their transition to Smartflex, a cloud-based CIS solution. This important milestone marks a step forward for both companies in their path towards digital transformation of their businesses, aiming to modernize their operations to deliver a superior customer experience to their communities.
With the support of their technology partner, Open Intelligence, and leading utility consulting firm, Esource, Tualatin Valley Water District (TVWD) and Clean Water Services (CWS) achieved the successful implementation of Smartflex, a modern Customer Information System (CIS). This state-of-the-art cloud-based software will improve billing processes and support a digital, multi-channel customer experience for TVWD and CWS.
In this regard, Tom Hickmann, CEO of TVWD stated,
“We are excited to move forward in our technology upgrading process and to start our operations with Smartflex. After completing functional testing and data migration, we are confident that implementing this new software will continue to drive the evolution of our business, as it has done so far”.
Diane Taniguchi-Dennis, CEO of CWS, added,
“Our customers in Oregon’s most diverse county are already benefiting from the new system, which provides them with a bilingual self-service portal through which they can access their accounts 24/7and utilize numerous tools aimed at delivering first-class customer service and responding to our community’s changing needs. The partnership and innovation that went into this project is a prime example of how our two utilities prioritize serving our customers and effectively investing the rates they pay.”
The implementation of Smartflex enables TVWD and CWS to leverage their operations with a next-generation Customer Information System (CIS) and provides them with a customer self-service platform (CSS) all in a single solution. In addition, by deploying this solution on the cloud, TVWD and CWS will have the power to focus on mission-critical processes that generate value and deliver an exceptional customer experience.
Commenting on this, Hernando Parrott, North America President of Open Intelligence, concludes:
“We are very proud of the implementation of our solution in TVWD and CWS, two companies recognized for their farsightedness. With the successful implementation of Smartflex in our first two North American customers, we show how we empower utilities with cutting-edge technology as they seek to stay ahead of their operational, commercial, and customer-facing challenges. We would like to give a big thank you to Esource for leading this project and we hope to continue working with them in upcoming opportunities. At Open, we will keep innovating to deliver value to our clients and help them continue to provide premier services to their communities”.
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