DCX | DIGITAL CUSTOMER EXPERIENCE
Strengthen end-to-end journeys to meet customer expectations across digital interactions.
Smartflex’s DCX layer empowers utilities to create compelling, end-to-end journeys to meet customer expectations across every interaction.
The solution streamlines customer interactions thanks to cognitive capabilities that turn data into personalized actions delivered through digital channels and a self-service platform. The DCX layer offers enhanced capabilities such as omni-channel communications, chatbots, and online sales functionalities to boost the digital customer experience.
What do we do?
- Empower your company to achieve high levels of customer satisfaction
- Help to create fluent interactions with utility customers through different digital channels
- Help utilities implement innovative strategies to interact with their customers
- Allow utilities to anticipate their customers’ needs
Utilities can reduce their call center costs by approximately 64% with Open’s latest innovation, Proactive Interactions.
RELATED CHALLENGES
Can your legacy system tackle tomorrow’s challenges?
Digital transformation is a reality for service providers and they must address it by adapting their operations and processes to the cutting-edge technologies in the market
Are you tackling the problems due to aging workforce?
The difficulty of finding experts to support outdated technologies and the high costs of maintaining obsolete solutions are increasingly concerning for service providers
Are you taking advantage of all the benefits provided by the Cloud?
Service providers must look for new ways to support their operations with an agile and reliable technology which also reduces costs
Is your company flexible enough?
Smart service providers must have the ability to extend the functional scope of the solution to quickly respond to modern business needs
Are you keeping up with your customer's needs?
Meeting Customer Expectations is the main challenge for service providers looking to become customer-centric businesses
How complex is your IT Ecosystem?
Avoiding painful integrations has let service providers to need a single system that supports the whole business cycle at blistering speeds in order to excel in the new digital world
Are you ready to learn more about Smartflex?
Your Business, Empowered
