Open Intelligence and Paymentus are joining forces to deliver unique customer experiences for utilities

Open Intelligence, a top-of-class software provider, and Paymentus, a leader in electronic bill payment, presentment, and processing, are partnering up to boost the customer experience of utility companies. Today, the demand for customer-centric experiences is currently reshaping the utility industry, driving companies to look for new ways to create unique and enhanced experiences.

MIAMI — This dynamic duo is working together to improve the way customers interact with their utilities and facilitate the way they pay their bills.

June, 2021. Open Intelligence, a top-of-class software provider, and Paymentus, a leader in electronic bill payment, presentment, and processing, are partnering up to boost the customer experience of utility companies. Today, the demand for customer-centric experiences is currently reshaping the utility industry, driving companies to look for new ways to create unique and enhanced experiences.

With this partnership, Open and Paymentus will provide utilities with a predefined integration to deliver seamless experiences to their end users. Smartflex’s self-service portal will natively integrate with Paymentus to provide online payments, resulting in shorter implementation times. In Smartflex’s portal, users will be directed to Paymentus’ portal wallet where they can make payments using methods such as a credit card, debit card, or digital wallets like Amazon Pay, Apple Pay, Google Pay, PayPal, Venmo or PayPal Credit. At any time, customers will be able to reuse previous payment methods with a simple click of a button. Additionally, users will have the ability to choose to easily set up autopay and view past payment history, giving them a variety of options to manage and pay their bills.

Through this initiative, Open Intelligence and Paymentus are aiming to use their expertise to successfully enhance utilities’ customer experience, while delivering peace of mind, security, and compliance.

About Paymentus

With over 20 years of experience, Paymentus is the premier provider of innovative, reliable, and secure electronic bill presentment and payment services for more than 1300 clients leading the Utility, Government, Telecom, Insurance, Consumer Finance, Healthcare, and Higher Education industries. Our comprehensive eBilling and Payment Platform allows our clients to provide a unified customer bill-pay experience that includes online, mobile, digital wallets, IVR, text, voice-assisted, kiosk, and agent-assisted channels, as well as a full range of customer communication options.