Transform complexity into simplicity!
Gartner Market Guide for Utility CIS 2024

Open Intelligence and Cityworks come together to transform utilities’ customer experience

Open Intelligence is excited to share that they are collaborating with Cityworks in their project with Tualatin Valley Water District (TVWD). Earlier this year, Oregon’s second-largest water utility began operations with its new cloud-based solution, Smartflex. This state-of-the-art software was implemented to improve billing processes and support a digital, multi-channel customer experience. As part of this transformation process, Smartflex has integrated with Cityworks to deliver a world-class experience to the community.

Open Intelligence and Cityworks come together to transform utilities’ customer experience

CityWorks, a Trimble Company, is a GIS-centric solution focused on providing technology that helps organizations maintain smart, safe, and resilient communities. With an array of solutions, Cityworks’ focus is to help organizations streamline their public asset management and community development workflows. At TVWD, they were able to do just that. Cityworks provided the necessary innovative dashboards, work orders, mobile applications, and more, to improve their operations.

Open Intelligence is a leading technology provider that focuses on helping telecommunication and utility companies meet their business goals and implement innovative business strategies. Through their collaboration with Cityworks, they are providing utilities with innovative and cutting-edge solutions to improve their CIS and workforce management capabilities. We hope to continue working with Cityworks in future projects to successfully transform business processes.

Empowering your business to better serve your community

Smartflex is a modern cloud CIS solution with a flexible and holistic approach.

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Smartflex is a modern, comprehensive platform dedicated to energy, water, gas, and non-traditional utility products and services. It includes four built-in applications: a customer information system, a self-service portal, meter data management, and mobile workforce management. Smartflex’s natively integrated design supports all utility business needs and evolves synchronously, reducing costs and minimizing integration and upgrade efforts.

Smartflex enables digital transformation, fosters new business model creation, and simplifies daily operations and customer experience improvements through a rule-based design and predefined workflows.