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Gartner® Market Guide for Utility CIS 2025

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INSIGHTS

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Open will share its experience supporting more than 4.6 million customers running on the cloud at the Cloud for Utilities Summit.
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The customer journey is defined as a series of interactions between a customer and a company that occur as the customer pursues a specific goal.
Companies across the board are increasingly looking to improve Customer Experience (CX), given its effect on key indicators.
1. Look for a CIS solution that includes an AMI Gateway and make sure that it is technology-agnostic as not to limit the range of vendors you can work with for the deployment.
Know the reasons why Smartflex is the best option to streamline your billing processes

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