INSIGHTS
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Mind your business! Utilities are not Amazon.com
Having a panoramic view of the utility business is crucial to identifying the key processes, parties, and technologies involved in
Create an excellent customer journey using a holistic solution
Having a system capable of supporting the key processes and activities of the customer lifecycle is vital to deliver the
Open’s commitment to our customers and our people during COVID-19 situation
At Open, our highest priority is to protect the well-being of our employees, customers, partners, and suppliers. COVID-19.
Why should utilities look towards the electric vehicle market?
Learn more about this opportunity to prepare and succeed in this new industry challenge.
Self-Service: the cornerstone of a successful customer experience
Without a doubt, self-service is not a passing trend, it is a reality that many customers have already embraced in
3 challenges service providers have to deal with when it comes to customer experience
One of the essential components of customer experience is self-service, which is quickly becoming a “must-have” feature for service providers.
