INSIGHTS
Be up to date with our most relevant posts and articles in a single place
Why should utilities look towards the electric vehicle market?
Learn more about this opportunity to prepare and succeed in this new industry challenge.
Self-Service: the cornerstone of a successful customer experience
Without a doubt, self-service is not a passing trend, it is a reality that many customers have already embraced in
3 challenges service providers have to deal with when it comes to customer experience
One of the essential components of customer experience is self-service, which is quickly becoming a “must-have” feature for service providers.
Smartflex CIS solution empowers your business on the cloud
Open will share its experience supporting more than 4.6 million customers running on the cloud at the Cloud for Utilities
Understanding the Customer Journey is the most important part of the CX strategy
The customer journey is defined as a series of interactions between a customer and a company that occur as the
Busting myths: 3 truths about the Customer Journey for Utilities
Companies across the board are increasingly looking to improve Customer Experience (CX), given its effect on key indicators.
