INSIGHTS
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Facing the challenges of COVID-19 with Smartflex
During these difficult times caused by the widespread outbreak of COVID-19, utilities are stepping up their role to help society
The role of utilities during the COVID-19 pandemic
Service providers are crucial during these difficult times as these organizations are the backbone of our modern lifestyle.
How disruptive events affect utilities’ operations?
When highly disruptive events happen on a global scale, they can have a significant effect on people’s routines and companies’
Enhance customer satisfaction by empowering service representatives
Utilities must empower their CSR technology and decision-making autonomy, to improve the customer journey.
Omnichannel Customer Journey
Utilities and telecommunication companies, key players to keep the world running during the COVID-19 era
Are the CIS and the CRM a strategic business pairing?
Utilities are looking for a CRM system as the base of their CX strategy, and a CIS system that enables
