Operational Optimization
Automated workflows, combined with artificial intelligence and virtual assistants, enable utilities to streamline processes, allowing them to focus their efforts on more time-consuming activities.
Reduction of Water Losses
The implementation of digital technologies like intelligent sensors helps identify and minimize water losses in distribution networks, resulting in significant savings and more efficient use of available water resources by the users.
Real-Time Data Analysis
Digital tools offer real-time data analysis to optimize decision-making by providing accurate insights, identifying trends, and predicting outcomes. Additionally, the analyzed information can help improve customer service and satisfaction.
Improved Customer Service
New technologies, such as virtual assistants, artificial intelligence, and automated workflows enhance service reliability, communication, and efficiency. These innovations also enable more personalized offers and provide accurate support tailored to customer needs.
The digitalization of water represents a significant advancement in the utility sector, that goes hand in hand with new technologies and essential components that will allow companies to obtain the great benefits mentioned above.
This expands the need for utilities to take a step towards a change in their systems and solutions adopted for their business, emphasizing the need for modern technological systems that natively include the necessary components to begin the journey toward water digitalization. Smartflex, a modern CIS designed by Open Intelligence, is equipped with native capabilities in artificial intelligence, workflow automation, virtual assistants, and much more. These capabilities assist companies looking to enter the new digital era and obtain the greater benefits that come with it.
Smartflex’s innovative technology and adaptability, designed especially for utilities, go beyond traditional meter-to-cash functionalities by providing significant advantages in scalability, reliability, security, and flexibility that align with digital transformation trends. As a result, Open´s clients have been able to adapt to changes in their business models and seamlessly align their operations to meet the demands of digital transformation.