Drive the Transition to a Smarter, More Efficient, and Customer-First Energy Model
Enhance customer engagement, optimize operations, and uncover new growth opportunities in the energy industry
Thrive in a rapidly evolving energy landscape defined by operational challenges and rapid technological advancements. Deliver exceptional experiences for both customers and employees, streamline complex billing processes, boost operational efficiency, and embrace modern system architectures. Position your utility at the forefront of innovation, driving reliable electricity and gas services and unlocking new business opportunities to better serve your communities.
Our energy industry insights at a glance
of transactions through digital channels, enhancing customer service
doubled the prosumer customer base in just 1 year
reduction in average service installation time
decrease in work order execution time
reduction in the time taken to assign a work order
Empowering electricity and gas utilities
Transform customer engagement and service excellence
Empower your customers with intuitive self-service tools that make it easy to track energy usage, manage bill payments, and enroll in programs. With Smartflex, you can enhance their experience further with AI-driven chatbots and insightful data visualizations. At the same time, equip your employees with a comprehensive view of data and resources, enabling them to foster stronger customer relationships, quickly address concerns, and improve retention. By integrating digital adoption tools like Smartflex’s Polaris, energy utilities can optimize workflows, enhance employee satisfaction, and ultimately boost overall efficiency.
Maximize and boost operational efficiency
By streamlining operations through automated processes and real-time data, businesses can achieve higher performance and agility. Our solution covers the entire process, from measurement to seamless customer access to all their data via a user-friendly self-service portal. We provide unified processes within a single system and database.
This approach delivers actionable data-driven insights that empower better decision-making for both utilities and end customers. Ultimately, this leads to increased productivity and long-term cost savings.
By maximizing the capabilities of a cutting-edge platform that includes four integrated applications—Customer Information System, Customer Self-Service Portal, Meter Data Management, and Mobile Workforce Management—you can further enhance your utility’s operations. These applications evolve in sync, offering a cohesive and future-proof solution that adapts to the dynamic needs of the energy industry.
Drive innovation with new energy services
By introducing innovative energy services, you can create flexible billing solutions tailored to meet the diverse needs of your customers. With Smartflex, you can stay ahead of emerging market trends and demands, such as electric mobility, prepaid services, advanced tariff plans, prosumers, and customer assistance programs, and proactively adapt to shifting expectations while maintaining a competitive edge.
Developing and implementing energy efficiency programs not only promotes sustainability but also opens the door to new revenue opportunities. This creates long-term value for both your customers and your business.
Simplify billing complexity and ensure billing quality through streamlined processes
In today’s energy market, addressing billing challenges effectively is crucial. By leveraging advanced financial management tools, our solution ensures both accuracy and transparency while aligning with market changes and regulatory requirements to guarantee compliance and billing quality.
Smartflex simplifies the complexity of energy utility operations, supporting exceptions to operations such as missing or failed readings and billing errors. This ensures smooth operations, security, and reliability for service providers. By eliminating duplicate invoices and providing real-time balance updates, we enhance customer satisfaction and trust. Offering flexible billing options tailored to diverse preferences and usage patterns creates a personalized, seamless experience, further strengthening customer loyalty.
Embrace modern architecture and industry best practices
Leveraging a modern, scalable architecture and industry best practices, our cloud-based, event-driven CIS solution ensures secure, efficient operations for energy utilities. By seamlessly integrating with existing systems and delivering data-driven insights, it optimizes performance and maintains compliance with industry regulations, fostering trust and long-term sustainability.
Designed to meet the dynamic needs of the industry, our solution includes a highly configurable product catalog, business rules engines, workflow engines, and proactive interactions. It also features integrated CRM capabilities, a user-friendly web portal, mobile app, and geographic tools to enhance customer service. With embedded artificial intelligence, integrated reporting, and dashboards, our solution enables real-time decision-making while improving the overall customer experience.
Optimize cost-effective operations
Reducing operational costs while maintaining high-quality service and customer satisfaction is essential for energy utilities. By optimizing resource allocation and minimizing waste through streamlined processes and innovative technologies, energy utilities can operate more efficiently. Additionally, leveraging chatbots and self-service platforms enhances customer engagement, reducing the reliance on call centers and empowering customers to resolve issues independently.
To further boost efficiency, digital adoption platforms can shorten training times, enabling utility employees to quickly adapt to new technologies and deliver services more effectively. Continuous updates bring new functionalities at the pace of market evolution, ensuring energy utilities can continuously meet the changing needs of customers while staying competitive in a dynamic industry.
The All-in-one Utility CX & Billing Solution
Smartflex is a comprehensive platform for energy, gas, water, and non-traditional utilities, providing integrated solutions for customer information (CIS), self-service (CSS), meter data (MDM), and mobile workforce management (MWM). With native integration and embedded AI, it reduces costs, streamlines operations, and minimizes upgrade efforts. Smartflex accelerates digital transformation, fosters new business models, and enhances customer experience through its rule-based design and predefined workflows.
