Open recognized in the 2024 Gartner® Market Guide for Utility CIS
Become a smart utility with our leading cloud-based solution
Mayrone Carvajal
Smart Grid Project Director

Miguel Cabal
Systems Director

Jaime Acevedo
Operations Manager

Oliver Vasquez
CIO

Smartflex is an integrated system that supports customer service processes, billing, and fieldwork, all within a modular and multi-service platform.
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We empower utilities to face the biggest industry challenges
Fulfilling customer expectations:
Meeting customer expectations is a major challenge for service providers who must modernize their systems with the latest technologies to provide superior quality service. With Smartflex, utilities can count on the most innovative solution and functionalities to provide the best service to their customers.
Relying on flexible and intuitive systems:
Smart utilities must have the ability to extend the functional scope of their solutions to quickly respond to modern business needs. With Smartflex, a flexible and holistic solution, service providers can use its’ powerful rules-based engine and smart workflows to create new business models at break-neck speeds
Increasing efficiency and best-practices:
Billing and customer service processes could be a headache for service providers due to the emergence of complex solutions in the market. Smartflex allows utilities to improve customer service omnichannel operations and billing accuracy, respond faster to support their communities, and provide customers with a better service and billing experience.
Avoiding technological obsolescence:
The difficulty of finding experts to support legacy systems and the high costs of maintaining obsolete solutions are increasingly concerning for service providers. That is why we offer a modern solution that is constantly evolving its functional aspects which reduces the risk of being left in the past.
Boosting process transformation:
Nowadays, service providers have no choice but to adapt their operations and processes to the cutting-edge technologies in the market. Thanks to our cloud-native design, omnichannel approach, and set of extensive functionalities, our solution is designed to help utilities succeed in their digital transformation processes.
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Open Intelligence was rated 5 out of 5 by customers on Gartner Peer Insights, in the Utility Customer Information Systems category.
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5
8 Ratings

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