At Open, we empower utilities and telcos to simplify operations and enhance CX and billing.
As a leading provider of advanced software solutions, we specialize in customer experience, metering, billing, and workforce management.
Our flagship product, Smartflex, enables electric, gas, water, and telecommunications companies to streamline operations, simplify regulatory compliance, launch new products and services, and enhance customer satisfaction. Designed to drive success, it offers unmatched flexibility with native AI, eliminates data silos for seamless operations, and ensures continuous updates—preventing costly upgrade projects.
Grow with Confidence
Maximize business impact
Accelerate growth
Boost revenue, streamline operations, and enhance satisfaction.
Flexible deployment
Seamless transition between SaaS and On-Premise with consistent performance.
Future-ready innovation
Scalable, AI-powered technology for continuous improvement.
Explore all the benefits designed for your industry
Companies that trust us
Tested in 19 diverse regulatory frameworks
Successful direct implementations
Monthly billing for energy, gas, water, and telecommunications companies
Annually managed orders
Savings with an industry-leading continuous upgrade model
Discover more
Take a look at our solution
Open Intelligence was rated 5 out of 5 by customers on Gartner Peer Insights, in the Utility Customer Information Systems category.
100%
Recommend
5
8 Ratings
Key AI-driven capabilities in smartflex
Proactive & personalized customer service
24/7 AI-powered chatbots
Smart AI-driven recommendations increase customer retention
Automated payment plans prevent late payments and improve cash flow
Optimized field operations
Intelligent routing reduces fleet mileage up to 30%
AI-driven smart meter anomaly detection improves billing accuracy
Real-time workforce insights boost operational efficiency
User training & digital adoption with polaris
AI-guided training can reduce onboarding time up to 30%
Interactive learning improves employee satisfaction
Faster adoption of new features enhances workforce agility
Transform your business with a robust and flexible platform designed for your needs, allowing you to focus on delivering essential energy, gas or water services.
At Open We Empower Utilities to Simplify Operations and Enhance CX & Billing
Smartflex, our flagship platform, is an integrated and modular system that simplifies the management of utilities and telecommunications companies. It combines advanced functionalities for billing, metering, customer management, workforce management, and customer experience in a single platform. With embedded AI tools, it optimizes operations, ensures regulatory compliance, and continuously enhances the customer experience, reducing costs and eliminating unnecessary complexities.
Open recognized in the 2024 Gartner® Market Guide for Utility CIS
Become a smart utility with our leading cloud-based solution
Mayrone Carvajal
Smart Grid Project Director
Miguel Cabal
Systems Director
Jaime Acevedo
Operations Manager
Oliver Vasquez
CIO
Smartflex is an integrated system that supports customer service processes, billing, and fieldwork, all within a modular and multi-service platform.
Companies that trust us
150+
19
40
We empower utilities to face the biggest industry challenges
Fulfilling customer expectations:
Meeting customer expectations is a major challenge for service providers who must modernize their systems with the latest technologies to provide superior quality service. With Smartflex, utilities can count on the most innovative solution and functionalities to provide the best service to their customers.
Relying on flexible and intuitive systems:
Smart utilities must have the ability to extend the functional scope of their solutions to quickly respond to modern business needs. With Smartflex, a flexible and holistic solution, service providers can use its’ powerful rules-based engine and smart workflows to create new business models at break-neck speeds
Increasing efficiency and best-practices:
Billing and customer service processes could be a headache for service providers due to the emergence of complex solutions in the market. Smartflex allows utilities to improve customer service omnichannel operations and billing accuracy, respond faster to support their communities, and provide customers with a better service and billing experience.
Avoiding technological obsolescence:
The difficulty of finding experts to support legacy systems and the high costs of maintaining obsolete solutions are increasingly concerning for service providers. That is why we offer a modern solution that is constantly evolving its functional aspects which reduces the risk of being left in the past.
Boosting process transformation:
Nowadays, service providers have no choice but to adapt their operations and processes to the cutting-edge technologies in the market. Thanks to our cloud-native design, omnichannel approach, and set of extensive functionalities, our solution is designed to help utilities succeed in their digital transformation processes.
Discover more
Take a look at our solution
Open Intelligence was rated 5 out of 5 by customers on Gartner Peer Insights, in the Utility Customer Information Systems category.
100%
Recommend
5
8 Ratings
