ABOUT OPEN
More than 30 years of evolution
Since its inception in 1987, Open Intelligence has provided technology that helps Telecommunications and Utility service providers meet their business goals and implement innovative business strategies. Open’s software solution has allowed our clients to stay on top of their industry’s biggest challenges by giving them the agility to act on current-day and future problems. We believe that through truly great technology, we can help simplify the way service providers operate, create value, and increase customer satisfaction. With these core values, we created our single, state-of-the-art, comprehensive product: Smartflex is a holistic, multi-service, preconfigured software solution that provides a powerful billing engine, a robust customer care suite, an agile mobile workforce management system, a smart metering engine and hundreds of other functionalities to satisfy our clients’ core needs.
History
1987
Open was born.
1987 – 1994
Open built a world class software solution for utilities and municipalities that offered electricity, water, and telephony landline services.
1997
Open introduced the first known rules-based billing engine in the world allowing utilities to configure new products and non-utility service offerings.
2001
Open implemented its first customer in Nicaragua and Ecuador.
2005
TM Forum awarded Open with the “World’s Best Billing Implementation” recognition
2006
Open’s Innovation and Development Center received the CMMI (Carnegie Mellon’s Capability Maturity Model Integration) level IV rating and initiated operations in Guatemala.
TM Forum awarded Open with the “World’s Best Billing Implementation” recognition
2008
Open finished implementing one of the largest cable and broadband distributors in Argentina as well as in Chile. It also increased its Central American footprint closing its first deal in Puerto Rico.
2009
Open launched its sixth generation of products and implemented in Bolivia’s top telecommunication company.
2010
Open continued locking its presence in the Central American market with customers in Panamá and Honduras.
2011
Open implemented its first customer in México.
2018
2020
2022
Open Intelligence changed its image after 30+ years!
2023
Open Intelligence changed the name of its solution from "Open Smartflex" to "Smartflex".
2024
Learn more about Smartflex
Inside look into our office in Miami, FL
Awards and certifications
150+
19
40
Open in Gartner’s 2018 Magic Quadrant
Every year, Customer Information Systems evolve to meet new trends and customers needs. Gartner assesses and evaluates the companies that best address today’s market’s challenges and has included Open Intelligence Systems in its 2018 report for its Smartflex solution.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Inc., Magic Quadrant for Utilities Customer Information Systems, Zarko Sumic June 05, 2018.
TM FORUM
Open uses eTOM, the Business Process Framework included in the TM Forum’s blueprint for enabling successful business transformation. This model includes processes to develop strategies, manage the enterprise, enhance infrastructure, design, develop and manage applications, and create consistent and high-quality end-to-end process flows for key enterprise areas, including CRM. TM Forum describes eTOM as a “comprehensive, industry-agreed, multi-layered view of the key business processes required to run an efficient, effective and agile digital enterprise.” The TM Business Process Framework is widely recognized as the gold standard for technology implementations.
PMI
Open’s Implementation Methodology and Project Management Office (PMO) organization has modeled Project Management Institute’s (PMI) best practices. In addition, all of Open’s Project Managers are PMI certified.
Project Management Institute is the world’s leading not-for-profit professional membership association for the project, program and portfolio management professions. Founded in 1969, PMI delivers value for more than 2.9 million professionals working in nearly every country in the world through global advocacy, collaboration, education and research. PMI advances careers, improves organizational success and facilitates the professional development of project management through its globally recognized standards, certifications, resources, tools, academic research, publications, professional development courses, and networking opportunities
IQNET CERTIFICATION
Open has been certified by the IQnet Association (The International Certification Network) for our quality management systems and processes. It is the largest international network of certification bodies for management systems that measure rigorous standards of quality and environmental management, with approximately 40 partners worldwide. A certificate from IQnet provides global recognition and worldwide market access.
CMMI LEVEL 4 CERTIFICATION
The Capability Maturity Model, (“CMMI”) is a process improvement framework that provides guidance for organizations in high-performance operations. Implementing this model requires that the organization conduct an appraisal of its business practices. Evaluation of the data collected then results in an assessment of the organization’s compliance, graded as a level of “maturity” between 2 and 5. Organizations implement the CMMI model for several reasons:
- To compare their operations to the best practices defined within the CMMI framework and to make improvements
- To inform customers and suppliers that they have met the rigorous standards of CMMI
- To comply with client’s contractual requirements
Open is proud to have achieved an assessed CMMI level of 4, which asserts that its development processes are predictably managed and controlled and that the organization can improve its work processes using statistical and other quantitative techniques. This rating places Open in the company of the best-managed organizations in the industry.
AWARDS AND RECOGNITIONS
Open is committed to creating a work environment that engenders loyalty from its employees.
Job satisfaction is 8.64 out of a possible 10, and the implementation of a structured plan to ensure that its employees are trained creates an attractive work environment that retains quality personnel. Open’s turnover of less than 4 percent is especially notable in the technology sector which has a turnover rate averaging 15 percent annually.
Open’s efforts were noticed by Colombia’s leading newspaper in economics and business, Portfolio, in 2012.
