In 2016, Energuate started a strategic alliance with Open that gave life to their fieldwork optimization project, Brimovil. Just three months later, the solution was fully implemented across the entire company, and 1,700 field workers were already working smarter and faster with automatic work order management. The newfound power of Smartflex allowed the company to:

• Automate the planning, scheduling, and workforce management with on-line dispatch.
• Optimize field work planning with automated decisions based on work order priority and geo-location.
• Use real-time dashboards and key performance indicators to harness complete visibility and control of field operations.
• Settle accounts with fieldwork contractors using up-to-date information.
• Improve revenue assurance through automated billing and fraudulent connection management.
• Enhance workforce effectiveness with mobile tools and allow the intelligent control of materials and equipment in real time.

With Energuate’s previous system, start/stop service work orders were paper-based. Even if customers did settle their account, their service could still be disconnected for several hours or days. Not only was this a severe customer satisfaction problem, but also a financial problem, as

the company couldn’t provide service and had to pay a third party contractor to carry out two work orders every time this situation arose.

With Smartflex Field Service solution, business rules were defined to automatically generate, or cancel work orders based on real-time information. The solution was configured to cancel disconnection orders if payments were received, in this way, the company managed to prevent the execution of 24,000 redundant work orders in the first three months.

Smartflex Field Service solution enabled real-time monitoring and geo-positioning of 526 work units while exercising control of field work equipment, including 950 mobile bill printers and over a thousand handheld devices. Energuate´s planning and routing activities were substantially improved, with the average time to assign a work order reducing by 80% in just three months.

As for the customers, claims were substantially reduced, and client satisfaction was improved. The company managed to reduce work order execution time by 96%, from 37 hours to just 87 minutes.