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Gartner® Market Guide for Utility CIS 2025

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More than a technology company, we are innovation, we are intelligence, we are Open

Open recognized in the 2024 Gartner® Market Guide for Utility CIS

We were recognized among the 18 companies worldwide included in the 2024 edition of Gartner’s Market Guide for CIS for our solution, Smartflex.
Are you ready to revolutionize your utility customer operations?

Become a smart utility with our leading cloud-based solution

Take your utility to the next level and offer one-of-a-kind customer experiences with our modern solution. Dive into Smartflex, the solution to your needs.

Smartflex is an integrated system that supports customer service processes, billing, and fieldwork, all within a modular and multi-service platform.

Companies that trust us

150+

Successful implementations and upgrades in utilities and telecommunication companies
38
Years developing, evolving, and implementing our product

19

Countries served with successful implementations

40

Million residential and commercial customers served with our product

We empower utilities to face the biggest industry challenges

Discover more

Smartflex unifies all customer data in one centralized platform, utilities can unlock smarter strategies to boost collections and drive revenue growth.
Around the world, utility companies are undergoing a historic transformation. The need to adapt to increasingly digital customers, comply with stricter regulations, and harness the potential of disruptive technologies is completely redefining the sector.
Utility debt creates a dual crisis: financial strain on utilities and growing hardship for customers. Traditional methods are not working. Utilities need smarter, more empathetic strategies to protect their communities while maintaining their revenue. A customer-centric, data-driven approach like Smartflex can transform the collections process into a smarter, more compassionate system that benefits utilities and the communities they serve.

Open Intelligence was rated 5 out of 5 by customers on Gartner Peer Insights, in the Utility Customer Information Systems category.

100%

Recommend

5

8 Ratings

What type of utility are you?

Transform your business with a robust and flexible platform designed for your needs, allowing you to focus on delivering essential energy, gas or water services.