Empowering utilities to unify customer operations and enhance CX and billing
We deliver Smartflex. A flexible and scalable platform that unifies customer experience, metering, billing, and workforce management. Its embedded-AI business processes streamline customer operations, ensure regulatory compliance, and elevate customer satisfaction for electricity, gas, water, and telecom companies.
Orchestrating your future
Flexible deployment
Freedom to modernize on your terms with full functional parity, on-premise or cloud, while keeping all customer operations connected under a single platform that gives you total control over your roadmap, risk, and TCO.
Maximize business impact
Unified Customer Operations Platform that breaks down data silos, unifies customer-facing and back-office processes, and simplifies your operation architecture to accelerate innovation and power embedded-AI strategies.
Accelerate growth
Embedded AI working across the same unified workflows to ensure compliance, drive operational excellence, and enable business growth, all while keeping total control of your operation.
Future-ready innovation
Move beyond the traditional meter-to-cash with a platform that integrates CX, metering, billing, and workforce operations to deliver the personalized products and services customers expect in a digital utility.
Most AI projects fail, not because of the technology, but because operations aren’t ready for real impact.
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Open Intelligence was rated 5 out of 5 by customers on Gartner Peer Insights, in the Utility Customer Information Systems category.
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