Utility Billing Software | Open Intelligence

More than a technology company, we are innovation, we are intelligence, we are Open

Open recognized in the 2024 Gartner® Market Guide for Utility CIS

We were recognized among the 18 companies worldwide included in the 2024 edition of Gartner’s Market Guide for CIS for our solution, Smartflex.

Are you ready to revolutionize your utility customer operations?

Become a smart utility with our leading cloud-based solution

Take your utility to the next level and offer one-of-a-kind customer experiences with our modern solution. Dive into Smartflex, the solution to your needs.

Mayrone Carvajal

Smart Grid Project Director

Because of the Open’s willingness for feedback, teamwork and outside of the box mentality, they have been a key player in our AMI Technology implementation project. It is uncommon to have a vendor with the right attitude to support us in this modernization project.

Miguel Cabal

Systems Director

Smartflex is a very flexible tool, the same product serves us both for our waste management business and our water business, now we are even considering them for our electric business.

Jaime Acevedo

Operations Manager

Fundamental aspects for us include the low amount of development required to meet our needs and the technical architecture of the solution, which allows us to make developments in the framework without having to depend on the vendor.

Oliver Vasquez

CIO

The speed at which we launch new products and services has improved dramatically with Smartflex.

Smartflex is an integrated system that supports customer service processes, billing, and fieldwork, all within a modular and multi-service platform.

Companies that trust us

150+

Successful implementations and upgrades in utilities and telecommunication companies

Years developing, evolving, and implementing our product

Countries served with successful implementations

Million residential and commercial customers served with our product

We empower utilities to face the biggest industry challenges

Fulfilling customer expectations:

Meeting customer expectations is a major challenge for service providers who must modernize their systems with the latest technologies to provide superior quality service. With Smartflex, utilities can count on the most innovative solution and functionalities to provide the best service to their customers.

Relying on flexible and intuitive systems:

Smart utilities must have the ability to extend the functional scope of their solutions to quickly respond to modern business needs. With Smartflex, a flexible and holistic solution, service providers can use its’ powerful rules-based engine and smart workflows to create new business models at break-neck speeds

Increasing efficiency and best-practices:

Billing and customer service processes could be a headache for service providers due to the emergence of complex solutions in the market. Smartflex allows utilities to improve customer service omnichannel operations and billing accuracy, respond faster to support their communities, and provide customers with a better service and billing experience.

Avoiding technological obsolescence:

The difficulty of finding experts to support legacy systems and the high costs of maintaining obsolete solutions are increasingly concerning for service providers. That is why we offer a modern solution that is constantly evolving its functional aspects which reduces the risk of being left in the past.

Boosting process transformation:

Nowadays, service providers have no choice but to adapt their operations and processes to the cutting-edge technologies in the market. Thanks to our cloud-native design, omnichannel approach, and set of extensive functionalities, our solution is designed to help utilities succeed in their digital transformation processes.

Discover more

Documents

Delivering Total Experience in Utilities

Download the Executive Overview and discover how utilities are transforming customer and employee experiences through proactive service, automation, and embedded intelligence.

Industry articles

From Reactive to Proactive: How Smartflex Delivers Total Experience for Modern Utilities

Utilities face a critical moment in CX evolution: transitioning from reactive service models to proactive, personalized experiences. Smartflex's integrated CX capabilities enable utilities to deliver consistent and anticipatory service across all customer interactions, significantly boosting satisfaction and operational efficiency.

Industry articles

Bridging the Digital Divide: 5 Obstacles Blocking Utility CX Transformation

Utilities face mounting pressure: customers expect seamless digital engagement, but legacy systems and organizational inertia hinder progress. As customer digital expectations continue to rise, utilities must confront the root causes behind stagnant satisfaction scores and digital underperformance.

Take a look at our solution

Open Intelligence was rated 5 out of 5 by customers on Gartner Peer Insights, in the Utility Customer Information Systems category.

100%

Recommend

5

8 Ratings

What type of utility are you?

Transform your business with a robust and flexible platform designed for your needs, allowing you to focus on delivering essential energy, gas or water services.

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Open recognized in the 2024 Gartner® Market Guide for Utility CIS

Are you ready to revolutionize your utility customer operations?

Become a smart utility with our leading cloud-based solution

Companies that trust us